Walk-in Interview On 21 December 2023 Job In Hcl In Bangalore

JOB DESCRIPTION:

The order Manager’s primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on the services sold

Your Role & Responsibilities

• Order verification (OVC) and Order Entry
• Data gathering and order verification with the customer to include:
• Customer name and technical and site contacts, site readiness
• Products ordered, product intervals and customer delivery date requirements
• Review order status communication plan
• Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
• Update and complete order information
• Submit order to provisioning.
  
  
• Fallout / Exception Order Management:
• Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
• Escalate to supplier organizations on orders requiring action
• Confirm that all pre-work activities related to activation are complete
• Coordinate test and install
• Scheduling activation
• Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project.
  
  
• Provide senior level support for escalated orders, high visibility clients, and high revenue orders
• Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
• Provide vendor partner oversight

Background, skills, experience and qualifications

• General knowledge of Telecommunications, Networking Technologies, and Solutions
• SFDC tool & processes knowledge
• Must have the ability to deliver written and verbal messages with customers
• Requires critical thinking in the decision-making process.
  
  
• Overall technical aptitude and forward thinking
• Must be English literate and numerate
• Strong customer service focus with drive to deliver a world-class customer experience
• Clear confident communicator with strong written and verbal presentation skills
• Ability to work on own initiative with minimal supervision and also as part of a wider project/team
• Perform well under pressure to meet deadlines
• High attention to detail, data accuracy and quality of input
• 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
• Problem management skills and strong analytical skills.
  
  

Degree Required: Any Degree

Hcl is looking for Any Graduate profile candidates.

Walk-in Date: 21 December 2023

Interview Time: 10 AM to 1 PM

Event details:

ITPL SEZ,
Aviator Building,
5th Floor Unit-B,
Whitefield Main Rd,
Bengaluru,
Karnataka 560066.

HCL Tech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion.