Walk-in Interview On 14 Oct 2023 Job In Hcl In Hyderabad

Job Responsibilities:

Provide email and chat support for consulted tickets or hand-offs from other Respond to Customer support queries in accordance with Googles training, standards, frameworks and policies, including providing diagnosis, resolution Creating and optimizing multiple Google Ads accounts at scale
Use techniques like regression, classification, time series analysis, and anomaly detection to
predict outcomes or identify patterns
Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs

Technical skills:

Experience in Digital Marketing and Campaign Management is an advantage but not a must
have
Basic understanding of HTML, Javascript & CSS
Good understanding of web concepts and development technologies
Strong analytical skills

Good to have:

Experience in handling troubleshooting on accounts, upselling, Billing and reporting queries
etc

Experience of other related products with Google Ads including AdWords Editor, Google
Analytics etc

Communication

Excellent written and verbal communication skills; can be flexible in adapting to the
communication style of the end users

Follow communication procedures, guidelines and policies

Customer Service

Should display skills such as empathy, ownership, sincerity when dealing with Customer
requirements

Ability to work with individuals, companies and large clients

Hcl is looking for B.E. / B.Tech , BCA / BCM , B.Sc profile candidates.