Job Responsibilities:
Outbound and inbound voice activity
Understand the client requirements and specifications of the project
Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback
Comply with the Training and Competency requirements and complete required training in a timely manner
Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do
Ensure that good client / consumer outcomes are at the center of all operational activity and decision making.
Deliver great clients and consumers service and seek to exceed client / consumer expectations
Adhere to all regulatory requirements within role responsibility and escalate issues quickly
Pro-actively identify risks and make recommendation to mitigate these
Understand and adhere to specific regulatory obligations and company policies and procedures
Accurate processing of back office work, with attention to detail.
Consistently delivering outcomes to a high standard within agreed timescales, procedures and quality standards
Cultural alignment demonstrates a can do approach through use of above the line language Identifies barriers to simple and easy customer journeys and recommends positive solutions
Hcl is looking for Any Graduate profile candidates.
Short Job Information