Job Description:
Role is positioned as Subject matter expert for complete Order to Cash process
Key responsibility includes providing training and upskilling of resources hired as fresh graduates or working in F&A operations for multiple clients
Design and develop the training material
Design and develop the regular assessments to understand the effectiveness of the training
Track individual performance during and after the trainings and conduct refresher sessions on need basis
Work closely with operations to address the key concern areas in operations arising from knowledge gaps
You may also be required to contribute to core operations and participation in RFI/ RFP for potential customers on need basis
Responsible for managing the expectations from Internal and External Stakeholders
Experience in Order to Cash function (AR) with expertise in multiple or all of the sub-processes –
Customer Master Data, Credit Management, Order Management, Invoice management, Handling dispute and deductions and Cash Applications, Reporting
Should have handled or known the linkages of O2C process with the financial results of the entity
Good knowledge of MS Excel is mandatory
Good Communication & writing skills Must be able to author well written email messages and contribute to the updating of any training materials for team members
Must be deadline oriented
Working experience on different ERPs like SAP, Oracle, People Soft etc
Excellent Team Player and Good Judgment Skills
Experience of working for and with International clients
SME’s also can apply for this role
Experience : 4 to 7 years
Hcl is looking for MBA / PGDM / MBM , B .Com , M.Com profile candidates.
Short Job Information