Walk-In Interview On 9th Jan 2024 Job In Infosys In Bangalore

Job Description:

Work experience on International Service Desk (Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
Aware of current role SLA and Metrics handled
Talents should be based out of Pune
Work from Office is mandatory, No option of hybrid and WFH
Flexibility to work in 24*7 Shifts is mandatory
Citrix experience is mandatory

Job Responsibilities:

To participate in an on call rota, providing a 24 hours, first line support service to users
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customers account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times

We are looking for candidates with atleast 1 Year experience Talents should have graduation completion certificate and mark sheets for onboarding

Things to remember while entering the campus:

Please wear masks, & follow Covid protocols

Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).


All original education documents needs to be available for verification (10th, 12th, Graduation(Sem Wise Marksheet, CMM Provisional and Original Degree)

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions

Infosys is looking for Any Graduate profile candidates.