Walk-In Interview On 16th Nov 2023 Job In Infosys In Bangalore

Job Description:

Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
Min 24 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc

Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, 
Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge

Additional:
PBX Administration Avaya or similar
Anti-Virus & IT Security best practices implementation & administration
Process compliance Knowledge of the ITIL Framework
Knowledge of McAfee products

Time Management Skills
Communication & Relationships Skills

Skills & Knowledge

Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
Ability to work as pat of a team or on own initiative.


Customer focused
Proactive
Self-Motivated
Patient
Innovative
Flexible

Infosys is looking for B.Sc profile candidates.