Job Description:
Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate
Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions
Support the teams to identify process improvements to reduce waste, improve quality & compliance for overall improved customer experience (both external and internal customers)
Requirements:
Must be able to work on-site
High School Diploma
Must be fully vaccinated 2 weeks prior to starting
Starts October 17th (On-going hiring if you cannot start at this date)
Pay starts at $16 hourly
Cognizant is looking for Diploma , Any Graduate profile candidates.
Short Job Information