Walkin Interview On 27th Feb 2020 Job In Royal Bank Of Scotland In Chennai

Job Profile: Customer Service & Operations Analyst

Degree Needed: Bcom/BBA/BA/Bsc

Batch Eligible: 2018/2019

Exp Needed: Freshers

Work Location: Chennai

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact on our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well-positioned to advance your career in this fast-paced role

What you’ll do: In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency

You’ll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you’ll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail.

You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout

You’ll also demonstrate:

• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Expertise in Microsoft Office skills, including PowerPoint, Excel and Word

We’ll need you to be

• Fresher’s Bcom, BBA, BA, Bsc (Non-IT)  2018 & 2019 pass outs only
• Comfortable working in 24*7 rotational shifts.
  
  

Work Location: Chennai

Interview Date:  27th  Feb 2020, Thursday

Reporting Time: 11 am – 1 pm

Venue: Royal Bank of Scotland, 7th Floor, Altius Block, Olympia Technology Park, SIDCO Industrial Estate, Guindy, Chennai 600032

Royal Bank Of Scotland is looking for B .Com , B.Sc , B.A. , BBA / BBM / BBS profile candidates.